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ITIL & PRINCE2 Case Study

posted Aug 9, 2010, 2:14 AM by prince2ug prince2ug   [ updated Dec 20, 2015, 4:11 PM by Arantza Latronico ]
This is an excellent case study by Noel Scott. 

Title:  Case Study: Using ITIL® and Prince2™ Together
Date:  August 2010   
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This Case Study explains how using ITIL and PRINCE2 helped successfully set up an offshore service desk. It showcases how following ITIL procedures and running the project with the PRINCE2 method enabled the project's goals to be achieved.

The overall aim of the project was to ensure that the service desk would expand the existing capacity, be online before the launch of the new IT product and meet the clients expectations.

"ITIL and PRINCE2 naturally and neatly interlocked together. ITIL worked well in defining the best practice targets and PRINCE2 provided the best practice route. It was clear that combining the two together provided greater benefits."